Home » About Us » Customer Satisfaction Survey

Customer Satisfaction Survey

Name
Company
Email
Original P.O.#
 
1. Was the Thermal Care quotation complete with all the information needed to make a decision? Yes No Not Applicable
 
 
2. Did you find your contact with the Thermal Care Sales Department or agency representatives to be professional? Yes No Not Applicable
 
 
3. Did the Sales Department provide the information you needed in a timely manner? Yes No Not Applicable
 
 
4. How did you decide to purchase this equipment from Thermal Care?
 
 
5. Once you placed an order with Thermal Care, did you find the order acknowledgment to be prompt and informative? Yes No Not Applicable
 
 
6. Did the equipment arrive when expected? Yes No
 
 
7. Did the equipment arrive in good condition? Yes No
 
 
8. Is the Operation and Instruction Manual complete and easy to understand?  Yes No Not Applicable
 
 
9. Did the equipment start-up without incident? Yes No Not Applicable
 
10. Did you contact the Thermal Care Customer Service Department for start-up or any other reason? Yes No
 
 
11. Does the equipment meet your expectations?  Yes No
 
 
12. Did you have any contact with other departments at Thermal Care in addition to sales and service, such as order entry, credit, engineering, or shipping? Yes
 
 
13. Is there anything Thermal Care could have done better, or that you have seen other companies do, that would have been helpful to you from the time you placed your order with us until the equipment was started up? Yes No
 
 
14. Would you like us to contact you at this time?  Yes No
 
 
15. Would you consider purchasing from Thermal Care again in the future? Yes No