Parts and Service
Replacement and spare parts – 847-966-8560
Technical support and warranty parts – 847-966-2636
Standard business hours are Monday through Friday, 8:00 am to 5:00 pm, excluding holidays.
Extended technical phone support is available 24/7.
Installation, Operation and Maintenance Manuals
Current manuals are located in the corresponding product page. For older manuals please contact the Customer Service Department at 847-966-2636.
Customer Warranty and Support
Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available.
Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.
For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-2906
service@thermalcare.com
Servicio Técnico en Español
serviciotecnico@thermalcare.com Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.
When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.
In the event that you require service outside of our regular business hours the following options are suggested:
- Wait until the next regular business day to contact the Thermal Care Service Department.
- Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
- Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.
Available Service Companies
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WCIS Inc. 5959 Republic Street Riverside CA 92504 951-324-8081 Areas Covered in CA Los Angeles, Riverside, San Diego, San Bernardino |
John C. Schaub Inc. 23 Adams Street Mt Laurel NJ 08054 856-235-2120 Areas Covered New Jersey, Delaware, Eastern PA |
|
A/C Service Inc. 2211 S West Avenue Unit B Waukesha WI 53189 262-549-5566 Areas Covered WI – Madison, Milwaukee, Green Bay, Wausau Northern IL |
Settle Air Inc. PO Box 11-7541 Carrollton TX 75011 972-394-1413 Areas Covered Dallas, TX and surrounding suburbs |
Part Replacement and Sales
Our parts department has a large inventory of available parts enabling us to have 99.5% same day shipments.
For assistance with Thermal Care replacement parts:
Phone: 847-966-8560
Fax: 847-966-6065
tcparts@thermalcare.com
Please have unit model and serial numbers, ready when making part inquiries.
Need to order parts?
To order a part, use the Online Quote Form or print and fill out this PDF Quote Form.
We accept Visa, Mastercard, American Express and Discover Card.
Technical Training
A two day, intensive, hands on comprehensive training course designed to equip technicians with the skills needed to maintain and understand a Thermal Care TC Series central chiller. The course provides insight into compressor design, unit operation, unit installation, start-up requirements, unit performance and service diagnosis. Class is provided at no cost. Attendee pays travel and lodging costs.
The training course is taught by professional Thermal Care Service Technicians and covers Turbocor compressor technology, monitoring software, PLC controllers, and the TC Series central chiller. The course is set up to operate, maintain, and troubleshoot the Thermal Care TC Series central chiller.
Questions or to Register
Contact the Thermal Care Customer Service Dept. at 847-966-2636 or service@thermalcare.com
Sample Course Schedule
Day 1 | 7 hours 8:30AM – 3:30PM
Demo Turbocor compressor is totally disassembled in the classroom to fully understand all components, what they do, and how they are replaced. Thermal Care /Turbocor software and chiller controls are reviewed in detail.
Day 2 | 4 hours 8:30 PM -12:30 PM
Safety, maintenance, and warranty coverage are reviewed. Plant tour and time spent working with an operational TC Series chiller.
Prerequisites
Technicians should have a good understanding of refrigeration fundamentals and excellent electrical and mechanical skills in HVAC troubleshooting. Technician service experience with centrifugal chillers is recommended, but not required. Experience with chiller control systems would be helpful, but is not required. Familiarity with basic computing skills, file management and Internet downloading procedures is also desirable.
Plant Requirements
Leather shoes which give good protection, gym shoes are not allowed.
Safety glasses will be provided by Thermal Care.
Certification
At end of class a certificate of course completion is provided.
Course Location
Thermal Care
7720 N. Lehigh
Niles IL, 60714
