Parts and Service
Contact us toll free: 888-828-7387
Standard business hours are Monday through Friday, 8:00 am to 5:00 pm, excluding holidays.
Installation,
Operation and Maintenance Manuals
Customer Warranty and Support
Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available.
Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.
For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-2906
service@thermalcare.com
Servicio Técnico en Español
serviciotecnico@thermalcare.com Contáctenos las 24 hr. via e-mail, incluyendo
modelo y número de serie.
When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.
In the event that you require service outside of our regular business hours the following options are suggested:
- Wait until the next regular business day to contact the Thermal Care Service Department.
- Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.
Part Replacement and Sales
Our parts department has a large inventory of available parts enabling us to have 99.5% same day shipments.
For assistance with Thermal Care replacement parts:
Phone: 847-966-8560
Fax: 847-966-6065
tcparts@thermalcare.com
Please have unit model and serial numbers, ready when making part inquiries.
Need to order parts?
To order a part, use the online Quote Form or print
and fill out this PDF Quote Form.
We accept Visa, Mastercard, American Express and Discover Card.