Customer Satisfaction Survey

Portable Chillers
- 1 to 3 ton Portable Chillers - Accuchiller EQ Series
- 5 to 14 ton Portable Chillers - Accuchiller SQ Series
- 15 to 60 ton Portable Chillers - Accuchiller LQ Series
Central Chiller
- Centrifugal Compressor (TC Series - 60 to 540 tons)
- Rotary Screw Compressor (MX Series - 50 to 500 tons)
  - Allen-Bradley CompactLogix PLC Controller
- Scroll Compressor (TS Series - 20 to 100 tons)
  - Operator Control Station (OCS)
- Outdoor Central Chillers (PA Series - 10 to 490 tons)
Cooling Towers
- FT Series Fiberglass Cooling Towers - 38 to 120 tons
- FC Series Cooling Towers - 100 to 240 tons
Adiabatic Fluid Coolers
Temperature Controllers
- Aquatherm RQ Series - Water
  - Microprocessor Controller
- Aquatherm RA Series - Water
  - Microprocessor Controller
- CRA Series - CD & DVD
- Oiltherm RO Series - Hot Oil
- Vactherm RV Series - Positive Negative Pressure
Pump / Reservoir Systems
Additional Products
Parts and Service

Name
Company
Email
Retype Email
Original P.O.#

1.	Was the Thermal Care quotation complete with all the information needed to make a decision?	Yes No Not Applicable

Please tell us what was missing:

2.	Did you find your contact with the Thermal Care Sales Department or agency representatives to be professional?	Yes No Not Applicable

Please tell us how we can improve:

3.	Did the Sales Department provide the information you needed in a timely manner?	Yes No Not Applicable

Please tell us how we can improve:

4.	How did you decide to purchase this equipment from Thermal Care?



5.	Once you placed an order with Thermal Care, did you find the order acknowledgment to be prompt and informative?	Yes No Not Applicable

Please let us know how we can improve the order acknowledgement:

6.	Did the equipment arrive when expected?	Yes No

Please explain:

7.	Did the equipment arrive in good condition?	Yes No

Please comment on how it arrived:

8.	Is the Operation and Instruction Manual complete and easy to understand?	Yes No Not Applicable

Please comment on how we can make it more beneficial:

9.	Did the equipment start-up without incident?	Yes No Not Applicable

Please tell us what occurred:

10.	Did you contact the Thermal Care Customer Service Department for start-up or any other reason?	Yes No

Please tell us if you were satisfied with the response from Customer Service:

11.	Does the equipment meet your expectations?	Yes No

Please comment on what we can do to make our equipment more beneficial to you:

12.	Did you have any contact with other departments at Thermal Care in addition to sales and service, such as order entry, credit, engineering, or shipping?	Yes No

Please tell us if you were satisfied with their response:

13.	Is there anything Thermal Care could have done better, or that you have seen other companies do, that would have been helpful to you from the time you placed your order with us until the equipment was started up?	Yes No

Please comment:

14.	Would you like us to contact you at this time?	Yes No

Please provide details of how we may assist you:

15.	Would you consider purchasing from Thermal Care again in the future?	Yes No

Please comment:

Customer Satisfaction Survey

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