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Customer Satisfaction Survey

Please complete this survey to assist us in our goal of continually improving our equipment and service support.

Name
Company
Email
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Original P.O.#

1.	Was the Thermal Care quotation complete with all the information needed to make a decision?	Yes No Not Applicable
Please tell us what was missing:
2.	Did you find your contact with the Thermal Care Sales Department or agency representatives to be professional?	Yes No Not Applicable
Please tell us how we can improve:
3.	Did the Sales Department provide the information you needed in a timely manner?	Yes No Not Applicable
Please tell us how we can improve:
4.	How did you decide to purchase this equipment from Thermal Care?

5.	Once you placed an order with Thermal Care, did you find the order acknowledgment to be prompt and informative?	Yes No Not Applicable
Please let us know how we can improve the order acknowledgement:
6.	Did the equipment arrive when expected?	Yes No
Please explain:
7.	Did the equipment arrive in good condition?	Yes No
Please comment on how it arrived:
8.	Is the Operation and Instruction Manual complete and easy to understand?	Yes No Not Applicable
Please comment on how we can make it more beneficial:
9.	Did the equipment start-up without incident?	Yes No Not Applicable
Please tell us what occurred:
10.	Did you contact the Thermal Care Customer Service Department for start-up or any other reason?	Yes No
Please tell us if you were satisfied with the response from Customer Service:
11.	Does the equipment meet your expectations?	Yes No
Please comment on what we can do to make our equipment more beneficial to you:
12.	Did you have any contact with other departments at Thermal Care in addition to sales and service, such as order entry, credit, engineering, or shipping?	Yes No
Please tell us if you were satisfied with their response:
13.	Is there anything Thermal Care could have done better, or that you have seen other companies do, that would have been helpful to you from the time you placed your order with us until the equipment was started up?	Yes No
Please comment:
14.	Would you like us to contact you at this time?	Yes No
Please provide details of how we may assist you:
15.	Would you consider purchasing from Thermal Care again in the future?	Yes No
Please comment:

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Chillers, Cooling Towers and Plant Circulating Systems