Customer Satisfaction Survey

1. Was the Thermal Care quotation complete with all the information needed to make a decision?

2. Did you find your contact with the Thermal Care Sales Department or agency representatives to be professional?

3. Did the Sales Department provide the information you needed in a timely manner?

4. How did you decide to purchase this equipment from Thermal Care?

5. Once you placed an order with Thermal Care, did you find the order acknowledgment to be prompt and informative?

6. Did the equipment arrive when expected?

7. Did the equipment arrive in good condition?

8. Is the Operation and Instruction Manual complete and easy to understand?

9. Did the equipment start-up without incident?

10. Did you contact the Thermal Care Customer Service Department for start-up or any other reason?

11. Does the equipment meet your expectations?

12. Did you have any contact with other departments at Thermal Care in addition to sales and service, such as order entry, credit, engineering, or shipping?

13. Is there anything Thermal Care could have done better, or that you have seen other companies do, that would have been helpful to you from the time you placed your order with us until the equipment was started up?

14. Would you like us to contact you at this time?

15. Would you consider purchasing from Thermal Care again in the future?