Customer Satisfaction Survey

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  1. 1. Was the Thermal Care quotation complete with all the information needed to make a decision?

    Yes

    No

    Not Applicable

  2. 2. Did you find your contact with the Thermal Care Sales Department or agency representatives to be professional?

    Yes

    No

    Not Applicable

  3. 3. Did the Sales Department provide the information you needed in a timely manner?

    Yes

    No

    Not Applicable

  4. 4. How did you decide to purchase this equipment from Thermal Care?

  5. 5. Once you placed an order with Thermal Care, did you find the order acknowledgment to be prompt and informative?

    Yes

    No

    Not Applicable

  6. 6. Did the equipment arrive when expected?

    Yes

    No

    Not Applicable

  7. 7. Did the equipment arrive in good condition?

    Yes

    No

    Not Applicable

  8. 8. Is the Operation and Instruction Manual complete and easy to understand?

    Yes

    No

    Not Applicable

  9. 9. Did the equipment start-up without incident?

    Yes

    No

    Not Applicable

  10. 10. Did you contact the Thermal Care Customer Service Department for start-up or any other reason?

    Yes

    No

    Not Applicable

  11. 11. Does the equipment meet your expectations?

    Yes

    No

    Not Applicable

  12. 12. Did you have any contact with other departments at Thermal Care in addition to sales and service, such as order entry, credit, engineering, or shipping?

    Yes

    No

    Not Applicable

  13. 13. Is there anything Thermal Care could have done better, or that you have seen other companies do, that would have been helpful to you from the time you placed your order with us until the equipment was started up?

    Yes

    No

    Not Applicable

  14. 14. Would you like us to contact you at this time?

    Yes

    No

    Not Applicable

  15. 15. Would you consider purchasing from Thermal Care again in the future?

    Yes

    No

    Not Applicable

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