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Parts & Service Customer Warranty and Support

Customer Warranty and Support

Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available - helping you find your replacement chiller part or scheduling service for your chiller/cooling equipment.

contact us today!

Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.

For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-9358
[email protected]

Servicio Técnico en Español
[email protected] Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.

When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.

In the event that you require service outside of our regular business hours the following options are suggested:

  1. Wait until the next regular business day to contact the Thermal Care Service Department.
  2. Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
  3. Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.

The following is a partial list of independent services companies. Please contact Thermal Care Customer Service for an independent service company in your area.

American Chiller Service Inc.
P.O. Box 1887
Rancho Cordova, CA 95741
Areas Covered
within 200 miles
CrossFire Services
82080 Phlox St.
Downey, CA 90241
Areas Covered
within 35 miles
5959 Republic St.
Riverside CA 92504
Areas Covered in CA
Los Angeles, Riverside,
San Diego, San Bernardino
Star Services
Heating and
Air Conditioning

3260 Keith Bridge Rd.
Cumming, GA 3041
Areas Covered
within 100 miles
Heat-Co Mechanical Inc.
1705 Westwood Drive
Sterling, IL 61081
Areas Covered
within 50 miles
Baer Heating & Cooling
11966 Old US HWY 50
Trenton IL 62293
Areas Covered
within 100 miles
Choice Mechanical Services
6161 English Ave.
Indianapolis, IN 46219
Areas Covered
within 200 miles
MPC Services Inc.
14 Debra Drive
Sutton, MA 01590
Areas Covered
Quality Air Mechanical Inc.
12661 Fergus St.
Blaine, MN 55449
Areas Covered
middle MN
The Waldinger Group
4972 Manchester Ave.
St. Louis, MO 63110
Areas Covered
within 200 miles
Southern Comfort Service
161 Saddlebred Loop
Stokesdale, NC 27357
Areas Covered
Oak Ridge
Guilford County
System Contractors, LLC
711 Camann St.
Greensboro, NC 27407
Areas Covered
NC, South VA (Danville, Martinsville)
Digitrol Inc.
PO Box 1056
Gastonia, NC 28053
Areas Covered
John C. Schaub Inc.
23 Adams Street
Mt Laurel NJ 08054
Areas Covered
NJ, DE, Eastern PA
Diamond Comfort System Corp.
34A Ridgeway Ave.
Setauket, NY 11733
Areas Covered
within 150 miles
OL Jacobs Sons Inc.
22 8th St.
New Cumberland, PA 17070
Areas Covered
within 50 miles
Q-Dot, Inc.
3357 Babcock Blvd.
Pittsburgh, PA 15237
Areas Covered
Western PA,
Eastern OH,
Northern WV
Advanced Cooling,
Heating and

PO Box 868
Murfreesboro, TN 37129
Settle Air Inc.
PO Box 11-7541
Carrollton TX 75011
Areas Covered
Dallas, TX and surrounding suburbs
A/C Service Inc.
2211 S West Avenue
Unit B
Waukesha WI 53189
Areas Covered
WI – Madison, Milwaukee,
Green Bay, Wausau
Northern IL
CIP Ingenieria
Av. De los Maestros No. 12B-4
Col. Leandro Valle
CP 54040 Tlalnepantla Estado de Mexico

Don’t Get Rid of It, Fix It

With Thermal Care Repair and Refurbishment Services, it’s easy to get the level of repair and service that makes the most sense for your business. We now offer in-house repair and refurbishment of Thermal Care portable chillers and mold temperature controllers. Whether your equipment has been sitting for years, or is a newer unit with failed parts, we can fix it. Send it in and let us take care of it. What can you expect when you send us your Thermal Care portable chiller or mold temperature controller for repair?

    • Free Estimates
    • Fast, reliable support
    • Convenient return authorization requests
    • Committed turnaround time for repairs
    • In-stock factory authorized parts
    • Repair and test to original equipment specifications
    • Telephone-based technical support
    • All work is guaranteed along with warranties on selected repairs

Give us a call at 847-966-2636 or email us at [email protected] for an estimate.

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