Customer Warranty and Support
Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available - helping you find your replacement chiller part or scheduling service for your chiller/cooling equipment.
Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.
For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-9358
[email protected]
Servicio Técnico en Español
[email protected] Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.
When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.
In the event that you require service outside of our regular business hours the following options are suggested:
- Wait until the next regular business day to contact the Thermal Care Service Department.
- Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
- Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.
The following is a partial list of independent services companies. Please contact Thermal Care Customer Service for an independent service company in your area.
| American Chiller Service Inc. P.O. Box 1887 Rancho Cordova, CA 95741 510-686-1111 Areas Covered within 200 miles |
CrossFire Services 82080 Phlox St. Downey, CA 90241 562-861-1300 Areas Covered within 35 miles |
WCIS Inc. 5959 Republic St. Riverside CA 92504 951-324-8081 Areas Covered in CA Los Angeles, Riverside, San Diego, San Bernardino |
Star Services Heating and Air Conditioning 3260 Keith Bridge Rd. Cumming, GA 3041 770-886-8806 Areas Covered within 100 miles |
Heat-Co Mechanical Inc. 1705 Westwood Drive Sterling, IL 61081 815-625-0111 Areas Covered within 50 miles |
Baer Heating & Cooling 11966 Old US HWY 50 Trenton IL 62293 618-224-7344 Areas Covered within 100 miles |
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| Choice Mechanical Services 6161 English Ave. Indianapolis, IN 46219 317-885-0200 Areas Covered within 200 miles |
MPC Services Inc. 14 Debra Drive Sutton, MA 01590 508-865-4300 Areas Covered MA |
Quality Air Mechanical Inc. 12661 Fergus St. Blaine, MN 55449 763-757-3206 Areas Covered middle MN |
The Waldinger Group 4972 Manchester Ave. St. Louis, MO 63110 314-371-1000 Areas Covered within 200 miles |
Southern Comfort Service 161 Saddlebred Loop Stokesdale, NC 27357 336-298-7598 Areas Covered Stokesdale Oak Ridge Summerfield Greensboro Guilford County |
System Contractors, LLC 711 Camann St. Greensboro, NC 27407 336-763-8969 Areas Covered NC, South VA (Danville, Martinsville) |
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| Digitrol Inc. PO Box 1056 Gastonia, NC 28053 704-853-3114 Areas Covered NC, SC |
John C. Schaub Inc. 23 Adams Street Mt Laurel NJ 08054 856-235-2120 Areas Covered NJ, DE, Eastern PA |
Diamond Comfort System Corp. 34A Ridgeway Ave. Setauket, NY 11733 631-246-9595 Areas Covered within 150 miles |
OL Jacobs Sons Inc. 22 8th St. New Cumberland, PA 17070 717-737-4723 Areas Covered within 50 miles |
Q-Dot, Inc. 3357 Babcock Blvd. Pittsburgh, PA 15237 412-366-6200 Areas Covered Western PA, Eastern OH, Northern WV |
Advanced Cooling, Heating and Refrigeration PO Box 868 Murfreesboro, TN 37129 615-895-1218 |
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| Settle Air Inc. PO Box 11-7541 Carrollton TX 75011 972-394-1413 Areas Covered Dallas, TX and surrounding suburbs |
A/C Service Inc. 2211 S West Avenue Unit B Waukesha WI 53189 262-549-5566 Areas Covered WI – Madison, Milwaukee, Green Bay, Wausau Northern IL |
CIP Ingenieria Av. De los Maestros No. 12B-4 Col. Leandro Valle CP 54040 Tlalnepantla Estado de Mexico 01-55-5398-7637 |
Don’t Get Rid of It, Fix It
With Thermal Care Repair and Refurbishment Services, it’s easy to get the level of repair and service that makes the most sense for your business. We now offer in-house repair and refurbishment of Thermal Care portable chillers and mold temperature controllers. Whether your equipment has been sitting for years, or is a newer unit with failed parts, we can fix it. Send it in and let us take care of it. What can you expect when you send us your Thermal Care portable chiller or mold temperature controller for repair?
- Free Estimates
- Fast, reliable support
- Convenient return authorization requests
- Committed turnaround time for repairs
- In-stock factory authorized parts
- Repair and test to original equipment specifications
- Telephone-based technical support
- All work is guaranteed along with warranties on selected repairs
Give us a call at 847-966-2636 or email us at [email protected] for an estimate.
