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847-966-2260
847-966-2260
Parts & Service Customer Warranty and Support

Customer Warranty and Support

Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available - helping you find your replacement chiller part or scheduling service for your chiller/cooling equipment.

For assistance regarding product warranties and support call 847-966-2636

contact us today!

    Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.

    For assistance regarding product warranties and support:
    Phone 847-966-2636
    Fax 847-966-9358
    [email protected]

    Servicio Técnico en Español
    [email protected] Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.

    When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.

    In the event that you require service outside of our regular business hours the following options are suggested:

    1. If possible, Wait until the next regular business day to contact the Thermal Care Service Department.
    2. Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
    3. Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.

    The following is a partial list of independent services companies. Please contact Thermal Care Customer Service for an independent service company in your area.

    California

    • American Chiller Service Inc. 
      Rancho Cordova, CA 95741 
      510-686-1111 
      Areas Covered with 200 miles

    • CrossFire Services 
      Downey, CA 90241 
      562-861-1300
      Areas Covered within 35 miles

    • WCIS Inc.
      Riverside CA 92504
      951-324-8081
      Areas Covered - Los Angeles, Riverside,
      San Diego, San Bernardino

    Georgia

    Illinois

    • Baer Heating & Cooling
      Trenton IL 62293
      618-224-7344
      Areas Covered within 100 miles
    • Heat-Co Mechanical Inc.
      Sterling, IL 61081
      815-625-0111
      Areas Covered within 50 miles

    Indiana

    Massachusetts

    Minnesota

    • Quality Air Mechanical Inc.
      Blaine, MN 55449
      763-757-3206
      Areas Covered - middle MN

    Missouri

    North Carolina

    • Southern Comfort Service
      161 Saddlebred Loop
      Stokesdale, NC 27357
      336-298-7598
      Areas Covered - Stokesdale, Oak Ridge,
      Summerfield, Greensboro, Guilford County

    • System Contractors, LLC
      Greensboro, NC 27407
      336-763-8969
      Areas Covered - NC, South VA (Danville, Martinsville)

    • Digitrol Inc.
      Gastonia, NC 28053
      704-853-3114
      Areas Covered - NC, SC

    New Jersey

    New York

    • Diamond Comfort System Corp.
      Setauket, NY 11733
      631-246-9595
      Areas Covered within 150 miles

    Pennsylvania

    • OL Jacobs Sons Inc.
      New Cumberland, PA 17070
      717-737-4723
      Areas Covered within 50 miles

    • Q-Dot, Inc.
      Pittsburgh, PA 15237
      412-366-6200
      Areas Covered Western PA, Eastern OH, Northern WV

    Tennessee

    Texas

    • Settle Air Inc.
      Carrollton TX 75011
      972-394-1413
      Areas Covered - 
      Dallas, TX and surrounding suburbs

    Wisconsin

    • A/C Service Inc.
      Waukesha WI 53189
      262-549-5566
      Areas Covered - Madison, Milwaukee,
      Green Bay, Wausau, and Northern IL

    Mexico

    • CIP Ingenieria
      CP 54040 Tlalnepantla Estado de Mexico
      01-55-5398-7637

    Don’t Get Rid of It, Fix It

    With Thermal Care Repair and Refurbishment Services, it’s easy to get the level of repair and service that makes the most sense for your business. We now offer in-house repair and refurbishment of Thermal Care portable chillers and mold temperature controllers. Whether your equipment has been sitting for years, or is a newer unit with failed parts, we can fix it. Send it in and let us take care of it. What can you expect when you send us your Thermal Care portable chiller or mold temperature controller for repair?

      • Free Estimates
      • Fast, reliable support
      • Convenient return authorization requests
      • Committed turnaround time for repairs
      • In-stock factory authorized parts
      • Repair and test to original equipment specifications
      • Telephone-based technical support
      • All work is guaranteed along with warranties on selected repairs

    Give us a call at 847-966-2636 or email us at [email protected] for an estimate.

    View Our Aftermarket Brochure