Parts & Service

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Customer Warranty and Support

Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available - helping you find your replacement chiller part or scheduling service for your chiller/cooling equipment.

Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.

For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-9358
service@thermalcare.com

Servicio Técnico en Español
serviciotecnico@thermalcare.com Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.

When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.

In the event that you require service outside of our regular business hours the following options are suggested:

  1. Wait until the next regular business day to contact the Thermal Care Service Department.
  2. Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
  3. Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.

Available Service Companies

American Chiller Service Inc.
P.O. Box 1887
Rancho Cordova, CA 95741
510-686-1111
Areas Covered
within 200 miles
CrossFire Services
82080 Phlox St.
Downey, CA 90241
562-861-1300
Areas Covered
within 35 miles
WCIS Inc.
5959 Republic St.
Riverside CA 92504
951-324-8081
Areas Covered in CA
Los Angeles, Riverside,
San Diego, San Bernardino
Star Services
Heating and
Air Conditioning

3260 Keith Bridge Rd.
Cumming, GA 3041
770-886-8806
Areas Covered
within 100 miles
Heat-Co Mechanical Inc.
1705 Westwood Drive
Sterling, IL 61081
815-625-0111
Areas Covered
within 50 miles
Choice Mechanical Services Inc.
6161 English Ave.
Indianapolis, IN 46219
317-885-0200
Areas Covered
within 200 miles
MPC Services Inc.
14 Debra Drive
Sutton, MA 01590
508-865-4300
Areas Covered
MA
Mechanical Comfort Inc.
1100 Owendale, Bldg D
Troy, MI 48083
248-528-2727
Areas Covered
within 150 miles
Quality Air Mechanical Inc.
12661 Fergus St.
Blaine, MN 55449
763-757-3206
Areas Covered
middle MN
The Waldinger Group
4972 Manchester Ave.
St. Louis, MO 63110
314-371-1000
Areas Covered
within 200 miles
Southern Comfort Service
161 Saddlebred Loop
Stokesdale, NC 27357
336-298-7598
Areas Covered
Stokesdale
Oak Ridge
Summerfield
Greensboro
Guilford County
Thermo Dynamics LLC
3409 Marietta Ct.
Raleigh, NC 27612
919-247-0176
Areas Covered
within 300 miles
John C. Schaub Inc.
23 Adams Street
Mt Laurel NJ 08054
856-235-2120
Areas Covered
New Jersey, Delaware, Eastern PA
Diamond Comfort System Corp.
34A Ridgeway Ave.
Setauket, NY 11733
631-246-9595
Areas Covered
within 150 miles
OL Jacobs Sons Inc.
22 8th St.
New Cumberland, PA 17070
717-737-4723
Areas Covered
within 50 miles
Advanced Cooling,
Heating and
Refrigeration

PO Box 868
Murfreesboro, TN 37129
615-895-1218
Settle Air Inc.
PO Box 11-7541
Carrollton TX 75011
972-394-1413
Areas Covered
Dallas, TX and surrounding suburbs
A/C Service Inc.
2211 S West Avenue
Unit B
Waukesha WI 53189
262-549-5566
Areas Covered
WI – Madison, Milwaukee,
Green Bay, Wausau
Northern IL
CIP Ingenieria
Covento de Santa Brigada No. 24-5
Col, Jardines de Santa Monica
Tlalnepantla, Estado de Mexico 54050
52-52-1160-0235

Don’t Get Rid of It, Fix It

With Thermal Care Repair and Refurbishment Services, it’s easy to get the level of repair and service that makes the most sense for your business. We now offer in-house repair and refurbishment of Thermal Care portable chillers and mold temperature controllers. Whether your equipment has been sitting for years, or is a newer unit with failed parts, we can fix it. Send it in and let us take care of it. What can you expect when you send us your Thermal Care portable chiller or mold temperature controller for repair?

  • Free Estimates
  • Fast, reliable support
  • Convenient return authorization requests
  • Committed turnaround time for repairs
  • In-stock factory authorized parts
  • Repair and test to original equipment specifications
  • Telephone-based technical support
  • All work is guaranteed along with warranties on selected repairs

Give us a call at 847-966-2636 or email us at tcservice@thermalcare.com for an estimate.

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Part Replacement and Sales

Our parts department has a large inventory of available parts enabling us to have 99.5% same day shipments.

For assistance with Thermal Care replacement parts. Standard business hours are Monday through Friday, 8:00 am to 5:00 pm, excluding holidays. Extended technical phone support is available 24/7. Please have unit model and serial numbers ready when making part inquiries.

Replacement and spare parts – 847-966-8560

Technical support and warranty parts – 847-966-2636

Phone: 847-966-8560  |  Fax: 847-966-6065  |  tcparts@thermalcare.com

Need to order parts?
To order a part use the Online Quote Form.

We accept Visa, Mastercard, American Express and Discover Card.

We accept Visa, Mastercard, American Express and Discover Card.

Installation, Operation and Maintenance Manuals

Current manuals are located in the corresponding product page. For older manuals please contact the Customer Service Department at 847-966-2636.

Technical Training

A two day, intensive, hands on comprehensive training course designed to equip technicians with the skills needed to maintain and understand a Thermal Care TC Series central chiller. The course provides insight into compressor design, unit operation, unit installation, start-up requirements, unit performance and service diagnosis. Class is provided at no cost but attendee must bring a laptop or iPad to use during sessions. Attendee pays travel and lodging costs.

Next session is scheduled for January 30-31, 2018.

The training course is taught by professional Thermal Care Service Technicians and covers Turbocor compressor technology, monitoring software, PLC controllers, and the TC Series central chiller. The course is set up to operate, maintain, and troubleshoot the Thermal Care TC Series central chiller.

Questions or to Register
Contact the Thermal Care Customer Service Dept. at 847-966-2636 or service@thermalcare.com

Sample Course Schedule

Day 1 | 7 hours 8:30AM – 3:30PM
Demo Turbocor compressor is totally disassembled in the classroom to fully understand all components, what they do, and how they are replaced. Thermal Care /Turbocor software and chiller controls are reviewed in detail.

Day 2 | 4 hours 8:30 PM -12:30 PM
Safety, maintenance, and warranty coverage are reviewed. Plant tour and time spent working with an operational TC Series chiller.

Prerequisites

Technicians should have a good understanding of refrigeration fundamentals and excellent electrical and mechanical skills in HVAC troubleshooting. Technician service experience with centrifugal chillers is recommended, but not required. Experience with chiller control systems would be helpful, but is not required. Familiarity with basic computing skills, file management and Internet downloading procedures is also desirable.

Plant Requirements
Leather shoes which give good protection, gym shoes are not allowed.
Short pants are not allowed.
Safety glasses will be provided by Thermal Care.

Certification
At end of class a certificate of course completion is provided.

Course Location
Thermal Care
5680 W. Jarvis
Niles IL, 60714

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Reason For Request:

New Equipment

Replacement Parts

Customer Warranty and Support

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