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Customer Warranty and Support
Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available - helping you find your replacement chiller part or scheduling service for your chiller/cooling equipment.
Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.
For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-9358
service@thermalcare.com
Servicio Técnico en Español
serviciotecnico@thermalcare.com Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.
When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.
In the event that you require service outside of our regular business hours the following options are suggested:
- Wait until the next regular business day to contact the Thermal Care Service Department.
- Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
- Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.
Available Service Companies
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WCIS Inc. 5959 Republic Street Riverside CA 92504 951-324-8081 Areas Covered in CA Los Angeles, Riverside, San Diego, San Bernardino |
John C. Schaub Inc. 23 Adams Street Mt Laurel NJ 08054 856-235-2120 Areas Covered New Jersey, Delaware, Eastern PA |
A/C Service Inc. 2211 S West Avenue Unit B Waukesha WI 53189 262-549-5566 Areas Covered WI – Madison, Milwaukee, Green Bay, Wausau Northern IL |
Settle Air Inc. PO Box 11-7541 Carrollton TX 75011 972-394-1413 Areas Covered Dallas, TX and surrounding suburbs |
American Chiller Service Inc. P.O. Box 1887 Rancho Cordova, CA 95741 510-686-1111 Areas Covered within 200 miles |
CrossFire Services 82080 Phlox St. Downey, CA 90241 562-861-1300 Areas Covered within 35 miles |
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The Waldinger Group 4972 Manchester Ave. St. Louis, MO 63110 314-371-1000 Areas Covered within 200 miles |
Heat-Co Mechanical Inc. 1705 Westwood Drive Sterling, IL 61081 815-625-0111 Areas Covered within 50 miles |
Choice Mechanical Services Inc. 6161 English Ave. Indianapolis, IN 46219 317-885-0200 Areas Covered within 200 miles |
Mechanical Comfort Inc. 1100 Owendale, Bldg D Troy, MI 48083 248-528-2727 Areas Covered within 150 miles |
Advanced Cooling, Heating, and Refrigeration, Inc. PO Box 868 Murfreesboro, TN 37129 615-895-1218 |
Diamond Comfort System Corp. 34A Ridgeway Ave. Setauket, NY 11733 631-246-9595 Areas Covered within 150 miles |
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MPC Services Inc. 14 Debra Drive Sutton, MA 01590 508-865-4300 Areas Covered MA |
Quality Air Mechanical Inc. 12661 Fergus St. Blaine, MA 55449 763-757-3206 Areas Covered middle MN |
Thermo Dynamics LLC 3409 Marietta Ct. Raleigh, NC 27612 919-247-0176 Areas Covered within 300 miles |
OL Jacobs Sons Inc. 22 8th St. New Cumberland, PA 17070 717-737-4723 Areas Covered within 50 miles |
Star Services heating and Air Conditioning 3260 Keith Bridge Rd. Cumming, GA 3041 770-886-8806 Areas Covered within 100 miles |
CIP Ingenieria Covento de Santa Brigada No. 24-5 Col, Jardines de Santa Monica Tlalnepantla, Estado de Mexico 54050 52-52-1160-0235 |
Don’t Get Rid of It, Fix It
With Thermal Care Repair and Refurbishment Services, it’s easy to get the level of repair and service that makes the most sense for your business. We now offer in-house repair and refurbishment of Thermal Care portable chillers and mold temperature controllers. Whether your equipment has been sitting for years, or is a newer unit with failed parts, we can fix it. Send it in and let us take care of it. What can you expect when you send us your Thermal Care portable chiller or mold temperature controller for repair?
- Free Estimates
- Fast, reliable support
- Convenient return authorization requests
- Committed turnaround time for repairs
- In-stock factory authorized parts
- Repair and test to original equipment specifications
- Telephone-based technical support
- All work is guaranteed along with warranties on selected repairs
Give us a call at 847-966-2636 or email us at tcservice@thermalcare.com for an estimate.
Part Replacement and Sales
Our parts department has a large inventory of available parts enabling us to have 99.5% same day shipments.
For assistance with Thermal Care replacement parts. Standard business hours are Monday through Friday, 8:00 am to 5:00 pm, excluding holidays. Extended technical phone support is available 24/7. Please have unit model and serial numbers ready when making part inquiries.
Replacement and spare parts – 847-966-8560
Technical support and warranty parts – 847-966-2636
Phone: 847-966-8560 | Fax: 847-966-6065 | tcparts@thermalcare.com
Need to order parts?
To order a part use the Online Quote Form.
We accept Visa, Mastercard, American Express and Discover Card.
Installation, Operation and Maintenance Manuals
Current manuals are located in the corresponding product page. For older manuals please contact the Customer Service Department at 847-966-2636.
Technical Training
A two day, intensive, hands on comprehensive training course designed to equip technicians with the skills needed to maintain and understand a Thermal Care TC Series central chiller. The course provides insight into compressor design, unit operation, unit installation, start-up requirements, unit performance and service diagnosis. Class is provided at no cost but attendee must bring a laptop or iPad to use during sessions. Attendee pays travel and lodging costs.
Next session is scheduled for September 26-27, 2017.
The training course is taught by professional Thermal Care Service Technicians and covers Turbocor compressor technology, monitoring software, PLC controllers, and the TC Series central chiller. The course is set up to operate, maintain, and troubleshoot the Thermal Care TC Series central chiller.
Questions or to Register
Contact the Thermal Care Customer Service Dept. at 847-966-2636 or service@thermalcare.com
Sample Course Schedule
Day 1 | 7 hours 8:30AM – 3:30PM
Demo Turbocor compressor is totally disassembled in the classroom to fully understand all components, what they do, and how they are replaced. Thermal Care /Turbocor software and chiller controls are reviewed in detail.
Day 2 | 4 hours 8:30 PM -12:30 PM
Safety, maintenance, and warranty coverage are reviewed. Plant tour and time spent working with an operational TC Series chiller.
Prerequisites
Technicians should have a good understanding of refrigeration fundamentals and excellent electrical and mechanical skills in HVAC troubleshooting. Technician service experience with centrifugal chillers is recommended, but not required. Experience with chiller control systems would be helpful, but is not required. Familiarity with basic computing skills, file management and Internet downloading procedures is also desirable.
Plant Requirements
Leather shoes which give good protection, gym shoes are not allowed.
Safety glasses will be provided by Thermal Care .
Certification
At end of class a certificate of course completion is provided.
Course Location
Thermal Care
5680 W. Jarvis
Niles IL, 60714