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Customer Warranty and Support
Thermal Care is there every step of the way to ensure your equipment works as promised. From our extensive product warranties to our system start-up services, Thermal Care has the finest customer service team available - helping you find your replacement chiller part or scheduling service for your chiller/cooling equipment.
Our customer service reps are trained technicians that can promptly diagnose a problem over the phone. They have direct access to information about your equipment including bills of material, CAD drawings, and equipment service history through our computer database. If a plant visit is needed, Thermal Care has an extensive network of service companies that can usually provide same day service.
For assistance regarding product warranties and support:
Phone 847-966-2636
Fax 847-966-9358
tcservice@thermalcare.com
Servicio Técnico en Español
serviciotecnico@thermalcare.com Contáctenos las 24 hr. via e-mail, incluyendo modelo y número de serie.
When contacting the customer service or parts departments please be sure to have the unit model and serial numbers in question available. That information will assist us in providing you with prompt service.
In the event that you require service outside of our regular business hours the following options are suggested:
- Wait until the next regular business day to contact the Thermal Care Service Department.
- Call the Thermal Care after hours technical phone support hotline 24/7 at 847-966-2636.
- Contact a local service company. In order to be considered for warranty coverage, you must contact the Thermal Care Service Department during the next regular business day to make them aware of your situation. You will be asked to forward invoices to them for warranty coverage review.
Available Service Companies
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American Chiller Service Inc. P.O. Box 1887 Rancho Cordova, CA 95741 510-686-1111 Areas Covered within 200 miles |
CrossFire Services 82080 Phlox St. Downey, CA 90241 562-861-1300 Areas Covered within 35 miles |
WCIS Inc. 5959 Republic St. Riverside CA 92504 951-324-8081 Areas Covered in CA Los Angeles, Riverside, San Diego, San Bernardino |
Star Services Heating and Air Conditioning 3260 Keith Bridge Rd. Cumming, GA 3041 770-886-8806 Areas Covered within 100 miles |
Heat-Co Mechanical Inc. 1705 Westwood Drive Sterling, IL 61081 815-625-0111 Areas Covered within 50 miles |
Bear Heating & Cooling 11966 Old US HWY 50 Trenton IL 62293 618-224-7344 Areas Covered within 100 miles |
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Choice Mechanical Services Inc. 6161 English Ave. Indianapolis, IN 46219 317-885-0200 Areas Covered within 200 miles < |
MPC Services Inc. 14 Debra Drive Sutton, MA 01590 508-865-4300 Areas Covered MA |
Mechanical Comfort Inc. 1100 Owendale, Bldg D Troy, MI 48083 248-528-2727 Areas Covered within 150 miles |
Quality Air Mechanical Inc. 12661 Fergus St. Blaine, MN 55449 763-757-3206 Areas Covered middle MN |
The Waldinger Group 4972 Manchester Ave. St. Louis, MO 63110 314-371-1000 Areas Covered within 200 miles |
Southern Comfort Service 161 Saddlebred Loop Stokesdale, NC 27357 336-298-7598 Areas Covered Stokesdale Oak Ridge Summerfield Greensboro Guilford County |
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Thermo Dynamics LLC 3409 Marietta Ct. Raleigh, NC 27612 919-247-0176 Areas Covered within 300 miles |
Digitrol Inc. PO Box 1056 Gastonia, NC 28053 704-853-3114 Areas Covered NC, SC |
John C. Schaub Inc. 23 Adams Street Mt Laurel NJ 08054 856-235-2120 Areas Covered NJ, DE, Eastern PA |
Diamond Comfort System Corp. 34A Ridgeway Ave. Setauket, NY 11733 631-246-9595 Areas Covered within 150 miles |
OL Jacobs Sons Inc. 22 8th St. New Cumberland, PA 17070 717-737-4723 Areas Covered within 50 miles |
Q-Dot, Inc. 3357 Babcock Blvd. Pittsburgh, PA 15237 412-366-6200 Areas Covered Western PA, Eastern OH, Northern WV |
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Advanced Cooling, Heating and Refrigeration PO Box 868 Murfreesboro, TN 37129 615-895-1218 |
Settle Air Inc. PO Box 11-7541 Carrollton TX 75011 972-394-1413 Areas Covered Dallas, TX and surrounding suburbs |
A/C Service Inc. 2211 S West Avenue Unit B Waukesha WI 53189 262-549-5566 Areas Covered WI – Madison, Milwaukee, Green Bay, Wausau Northern IL |
CIP Ingenieria Av. De los Maestros No. 12B-4 Col. Leandro Valle CP 54040 Tlalnepantla Estado de Mexico 01-55-5398-7637 |
Don’t Get Rid of It, Fix It
With Thermal Care Repair and Refurbishment Services, it’s easy to get the level of repair and service that makes the most sense for your business. We now offer in-house repair and refurbishment of Thermal Care portable chillers and mold temperature controllers. Whether your equipment has been sitting for years, or is a newer unit with failed parts, we can fix it. Send it in and let us take care of it. What can you expect when you send us your Thermal Care portable chiller or mold temperature controller for repair?
- Free Estimates
- Fast, reliable support
- Convenient return authorization requests
- Committed turnaround time for repairs
- In-stock factory authorized parts
- Repair and test to original equipment specifications
- Telephone-based technical support
- All work is guaranteed along with warranties on selected repairs
View Our Repairs & Refurbishment Solutions Brochure today!
Give us a call at 847-966-2636 or email us at tcservice@thermalcare.com for an estimate.
Part Replacement and Sales
Our parts department has a large inventory of available parts enabling us to have 99.5% same day shipments.
Standard business hours are Monday through Friday, 8:00 am to 5:00 pm, excluding holidays. Extended technical phone support is available 24/7. Please have unit model and serial numbers ready when making part inquiries.
Replacement and spare parts – 847-966-8560
Technical support and warranty parts – 847-966-2636
Fax: 847-966-6065 | tcparts@thermalcare.com
Need to order parts?
To order a part use the
Online Quote Form
View Our Aftermarket Parts, Sales & Service Brochure today!
We accept Visa, Mastercard, American Express and Discover Card.
Installation, Operation and Maintenance Manuals
Current manuals are located in the corresponding product page. For older manuals please contact the Customer Service Department at 847-966-2636.
Technical Training
A two day, intensive, hands on comprehensive training course designed to equip technicians with the skills needed to maintain and understand the Thermal Care TC Series central chiller and the TSE Series central chiller. The course provides insight into compressor design, unit operation, unit installation, start-up requirements, unit performance and service diagnosis. Class is provided at no cost but attendee must bring a laptop or iPad to use during sessions. Attendee pays travel and lodging costs.
New training dates are TBD*
The training course is taught by professional Thermal Care Service Technicians and covers both TC Series central chillers (Turbocor compressor technology, monitoring software, PLC controllers) and the TS Series central chiller. The course is set up to operate, maintain, and troubleshoot both types of central chillers.
Questions or to Register
Contact the Thermal Care Customer Service Dept. at 847-966-2636 or service@thermalcare.com
*Important Disclaimer
In the event Thermal Care must cancel a training session due to unforeseen circumstances beyond our control such as weather, natural disasters, riots, strikes, etc., Thermal Care cannot be held liable or responsible for travel related expenses. Attendees who purchase non-refundable travel related expenses such as airline tickets or hotel reservations do so at their own risk.
Sample Course Schedule
Day 1 | 7 hours 8:30AM – 3:30PM
Demo Turbocor compressor is totally disassembled in the classroom to fully understand all components, what they do, and how they are replaced. Thermal Care /Turbocor software and chiller controls are reviewed in detail.
Day 2 | 7 hours 8:30 PM -3:30 PM
Safety, maintenance, and warranty coverage are reviewed. Plant tour and time spent working with an operational TC Series chiller.
Prerequisites
Plant Requirements
Leather shoes which give good protection, gym shoes are not allowed.
Short pants are not allowed.
Safety glasses will be provided by Thermal Care.
Certification
At end of class a certificate of course completion is provided.
Course Location
Thermal Care
5680 W. Jarvis
Niles IL, 60714