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Please contact Customer Service at 847-966-2636 or at tcservice@thermalcare.com
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Alert: 4/8/16
We are relocating to our new 135,000 sq ft building. Our phone system and email will be unavailable from 2:30 pm to 7:00 pm (CT) Friday, April 8, 2016. In an emergency please call 847-431-0112 or reach out to your local regional manager or rep.
888-828-7387
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FAQ
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- Do you rent chillers?
- How do I determine chiller capacities at less than 50°F set point?
- Where can I find a current operation and instruction manual?
- Why can't I find a manual for my chiller on your website?
- How do I locate drawings for my equipment?
- Who is the rep in my area?
- How do you tell the age of the unit?
- Does Thermal Care charge a credit card fee to process orders?
- Who is Thermal Care's preferred small parcel shipment carrier?
- Does Thermal Care have any distributors?
- Who should I contact to start up my Thermal Care equipment?
- Where do I find warranty information on my unit?
- Where do I find 5 year compressor warranty information on my unit?
- What do I do if my equipment arrives damaged?
- How does Thermal Care typically ship equipment?
- What is high refrigerant pressure and how can I reset it?
- What is refrigeration?
- What is a condenser?
- What is an evaporator?
- What is a BTU?
- What is a heat exchanger?
- What is an expansion valve?
- Where do I find remote condenser information?
- Where do I find refrigerant charge information?
- Where do I find glycol mix information?
- How do I tell if my chiller is undersized?
- What is the difference between ethylene and propylene glycol?
- What is a Y-Strainer?
- Can I install my chiller outside?
- Why does my chiller alarm for high refrigerant pressure when I have the access door open?
- What is a weighed water test?
- What is a VFD?
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